We Help Organisations
Create Experiences
Customers Love, Remember
And Come Back For
Start The Conversation
Turn Customer Experience Into An Engine For Growth.
Too many businesses lose customers quietly.
Not because of price or product, but because the experience didn’t land.
Reputations slip.
Complaints rise.
Costs climb.
Customers don’t return.
They don’t recommend.
We are a customer experience consultancy who focus on one thing:
helping you improve customer experience in a way that drives loyalty, repeat business, and commercial growth.
How We Help.
We don’t do off-the-shelf programmes, pretty PowerPoints, or generic frameworks.
We roll up our sleeves, work closely with your teams, and uncover what’s really happening across your customer journeys — and how to fix it.
Everything we do sits under three core areas of customer experience improvement:
Get Beneath The Surface
When you’re deep in the day-to-day, certain patterns naturally fade into the background.
We bring an experienced, external lens to help you spot the subtle signals and moments that influence trust, loyalty, and choice.
Experiences That Stand Out
Customers remember the moments that feel different, personal, and worth coming back for.
From end-to-end journey mapping to service design and digital experience improvements, we help you create memorable moments that set you apart in a crowded market.
Build Habits That Last
CX only works when your people feel confident and equipped.
We design customer experience training, complaints handling workshops, leadership coaching, and practical L&D programmes that build capability, consistency, and trust.
Or, as we like to frame it in our own language: See it. Shape it. Shift it.
Who We Are
Hi, I’m Vinay Parmar, Managing Director of Customer Whisperers.
We’re a small but mighty customer experience consultancy rooted in real-world leadership and practical change.
We’ve spent decades running operations, contact centres, digital teams, and customer service functions across travel, retail, housing, financial services, and more.
We’re doers, fixers, and thinkers.
We believe great customer experiences don’t just delight people, they build loyalty, trust, and commercial impact.
That’s why everything we do blends sharp insight, human energy, and results you can feel.
What our clients say
“Expect the unexpected. Constructive and incisive challenge that changes thinking and delivers what is needed, often very simple ideas we hadn’t considered. Eight years on and our frontline team still remember.”
Matt Rudling
Customer Service Director, UKPN
“The team left us with the gift of employee and customer experience. Now no discussion happens without the customer in the room.”
Graham Donoghue
CEO, Sykes Cottages
“You’ve challenged and supported us to be brave and bold, whilst keeping us on track to turn insight into action. It’s been refreshingly fabulous, loving every minute of our project and excited for the next steps.”
Jackie Perry
Director of Customer Experience, Muir Housing