Customer Experience Architect

James is a dedicated, methodical Whisperer and has an incredible ability to bring people along with him. The diplomat when necessary, the pushy coach when required, he has real strengths in developing people to achieve new levels of performance and exposing opportunities in customer journeys.

With a wealth of experience in telecommunication, utility, travel and property environments, he is super sensitive to the drivers of customer satisfaction
and elements of the customer experience that drives commercial

James is a very capable project leader, engaging, hard-working
(a bit of a petrol head!) consultant, our clients love him and frequently
request him on their projects!.

At Customer Whisperers he is affectionately known as “Muscle‘’!


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