Our Story So Far……. Once upon a time, Customers were disgruntled, less than wow’d and acting with their feet. The Team were working hard and doing what they believed to be right, they couldn’t understand why it wasn’t working. Along came a team of Customer Whisperers with a fresh pair of eyes and cross-sector experience who helped rethink and reshape the experiences so they warmed Customers’ hearts. With a new experience built on Fantastic Fundamentals and the occasional Memorable Twist that took Customers by surprise, Customers raved about them in conversations in pubs across the land. Existing customers kept coming back for more and drew new customers along with them. The Team swelled with regained pride at what they had achieved. They thanked the Whisperers, who bid them farewell as they headed off to help the next team in need. And the Team lived each day thereafter, hyper-aware of Customers’ needs, wants and expectations – tweaking their approach continuously, getting better and better. Join the fairytale!