Nicola

Director of Everything

Nikki is well known and influential Customer Experience architect and Ambassador for the Institute of Customer Service (and also our Managing Director!). Her work is enjoyed by millions of UK customers. She has a huge variety of cross-sector expertise gained through a career that began in Utilities, budded at PricewaterhouseCoopers/ IBM, blossomed as a Partner at Blue Sky Consulting (now owned by Capita) and fully flowered when she set up Customer Whisperers in 2007. She has a top pedigree!

Her multi-sector clients include Orange, DWP, Boohoo, EDF Energy, The Co-Operative, Diners Club, United Utilities, UK Power Networks, Electricity North West, Redrow Homes, National Express, Ombudsman Services, Anglian Water, Odeon, Merseyrail, NHS, Sykes Holidays, Kent Fire & Rescue, Vodafone, Symphony Housing, British Gas, The AA, Just Eat, Direct Line, Royal Sun Alliance Motability, Smart New Homes, MacMillan Cancer Support and more!

A fun-loving Whisperer, she brings challenge, inspiration and Programme management
rigour to Customer Experience programmes. She is recognised for her ability to attune
to customers’ current and future needs and design customer experiences that delight
customers and create value for organisations. Her unique combination of innovation
and pragmatism delivers very impressive results.

At Customer Whisperers she is affectionately known as ‘The Firework’!

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