Customer Experience Architect

Diane is a passionate, supportive developer of people in their understanding of Customer Experience. With a strong coaching bias, Di changes the way people think about customers and helps them adjust their approaches – the results she helps them achieve are startling.

As with the rest of the team, she is grounded in senior level operational experience in tough, cost constrained environments, which has made her an innovative and creative yet pragmatic Customer Experience Architect. In our opinion, the best kind!

At Customer Whisperers she is affectionately known as ‘Cake’ because Di never attends a meeting or a workshop without cake or sweets!


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