Professional Mystery Shopping

Fly on the Wall

Professional Mystery Shopping is said to be of the equivalent value of 100 traditional Mystery Shops

Professional Mystery Shopping is said to be of the equivalent value of 100 traditional Mystery Shops. Instead of sending a ‘typical customer’ to experience your services with their narrow perspective, we send a Customer Experience Consultant who will very quickly see the experience through the eyes of 100 different types of customer. It is a very cost-effective and revealing exercise that identifies opportunities very quickly. Sometimes done as part of a bigger project to flush out issues, sometimes we provide ongoing Pro Mystery Shop services in isolation.

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