Professional Mystery Shopping

Fly on the Wall

Professional Mystery Shopping is said to be of the equivalent value of 100 traditional Mystery Shops

Instead of sending a ‘typical customer’ to experience your services with their narrow perspective, we send a Customer Experience Consultant who will very quickly see the experience through the eyes of 100 different types of customer. It is a very cost-effective and revealing exercise that identifies opportunities very quickly. Sometimes done as part of a bigger project to flush out issues, sometimes we provide ongoing Pro Mystery Shop services in isolation.

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