CX Pathway – Take your whole Management team on a journey to be customer-centric wizards!
The Customer Experience Pathway will develop your Management Team through a series of monthly workshops over a 6-12 month period. We develop CX focused mindsets and share tools and techniques that they can use in their teams to expose CX issues and improve Customer Experience. By the end of the Pathway you have committed and harmonious management team with a really strong understanding of customer behaviour, the constituent parts of incredible customer experience and a set of tools and techniques to motivate their team towards a common Customer goal. Its powerful stuff and we never cease to be amazed by the mindset shifts we see and the ambitions it stimulates.
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