Be inspired by an open CX Masterclass or in house Masterclass on all Customer Experience topics, including;
*Customer Journey and Experience Mapping
* Artificial Intelligence in the Contact Centre
* Style, Tone and Language
In an open CX Masterclass we bring together up to 40 delegates from big brands across sectors, so you get to see the challenges faced by organisations such as Moneysupermarket, Which Magazine, Santander, Boohoo, electricity and water companies and how they are tackling them too. Eye opening!
At an in house CX Masterclass, we will throw cross sector examples in to the mix, challenging your team to think differently.
All masterclasses are highly interactive, blending behavioural theory, best/innovative and engaging CX practice and brain tingling practical activities. Your delegates walk away with a much better understanding of the topic, some tools/techniques, some stories and bags of motivation. Join one or organise your own!
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