Customers in the boardroom

Customers in the Boardroom

Shaking the top of the tree can yield some amazing fruit and raise your Board’s game on the CX front. Often, without meaning to, our Boards contradict the customer focused behaviours they expect of their teams. We can hold a mirror up and help a Board refocus.

Using disruptive examples and exposing CX trends and innovations, these innovative thought-provoking sessions challenge thinking and develop advanced customer-focused approaches at Board level.

Some clients enjoy these sessions as part of their Board offsite events or strategic planning days to inject some CX inspiration.

Other clients have used these sessions in the wake of a crisis to galvanise the Board behind a renewed focus on customer.

Especially powerful where Board members stay for a period of several years, these sessions bring insights from across sectors to stimulate thinking.

Lets start at the top!

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