Heart-warming customer experiences

Designed for you

With a fresh perspective


heart warming customer experiences with a fresh perspective

engaging training to make you truly customer focused

drive ongoing performance improvement and embed change

At Customer Whisperers, we do only one thing, we improve your Customers’ experiences.

But there are many ways to achieve this. Every client is different, with their own strengths and their own challenges. They each have their own different aspirations, values and constraints.

We know what the ingredients of amazing Customer Experiences are, so we’ll take a look in your larder and see what you’re already using and is working well, and what is not. We’ll then offer up additional or more effective ingredients from the vast Customer Whisperers larder. Our larder houses a range of proven Customer Experience tools we have developed that we can use in different combinations depending on your need. Let’s mix them together and bake!





Customer Whisperers are a close-knit team with ‘been there done it’ operational backgrounds and a shared, manic passion for creating heart-warming Customer Experiences.

We think that an operational customer service background is an essential experience for our team. And we’re all customers, so we’ve been there, and we’ve felt it! We can relate to you.

We challenge clients to think differently, we can help you visualise what the future will bring, inspire you without of sector insights, build belief in a vision and provide practical tools and techniques that we know work.


Who We


It For

We work with clients across sectors – in Retail, Transport, Utilities, Insurance, Housing, Publishing, Construction, Professional Services, Charities, Health, Telecommunications, Education and more…


Read our latest articles and blog posts