Customer Whisperers host an array of exciting events throughout the year!
Take a look…

Learn about ever increasing ways of capturing Customer Insight which present opportunities and challenges. Learn from other sectors and explore GREAT practise.

Delivering exceptional Customer Experience through social and digital channels is a challenge for EVERYONE! Pick up on the best techniques in an array of sectors and accelerate your progress

Collaborate with people who share your passion for improving the experience of Vulnerable Customers. As an ever more diverse customer base with a variety of non-standard needs is forcing you to think harder about CX

Learn about basic skills & techniques of Customer Journey Mapping. Explore how other organisations journeys work & be INSPIRED! Find new ways to make your journey better for your customers.

Changing your Style, Tone and Language can make a HUGE impact. Drive up CSTAT and other CX metrics.
We’ll show you how!

The Robots are coming! Things are going to change…but how will it impact your organisation? What opportunities does it present to improve Customer Experience?
Let’s find out! This Masterclass gives you an opportunity to explore how AI is going to change our Contact Centres in the future.

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